User Resistance to IS Implementation in a Mandatory Use Environment

By Thanachart Ritbumroong, Uthai Tanlamai and Kamales Santivejkul.

Published by Change Management: An International Journal

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Article: Print $US10.00
Article: Electronic $US5.00

User Resistance to IS implementation has been acknowledged as an important phenomenon frequently cited as a main barrier to the success of system implementation. This paper proposes the user resistance to IS implementation model and tests it with empirical data collected from three large state-owned enterprises in Thailand at different implementation stages. Enterprise Resource Planning implementation was chosen as the context of this study. The perceived level of power in an organization was found to negatively affect user resistance attitude. The results provide implications for both academia and practitioners in the field of user resistance.

Keywords: Resistance to Change, ERP, Mandatory Usage

Change Management: An International Journal, Volume 12, Issue 4, pp.45-60. Article: Print (Spiral Bound). Article: Electronic (PDF File; 619.632KB).

Dr. Thanachart Ritbumroong

Faculty of Commerce and Accountancy, Chulalongkorn University, Bangkok, Thailand

Thanachart Ritbumroong earned a Ph.D. in information technology in business from the Faculty of Commerce and Accountancy in Chulalongkorn University in Thailand. He has experience in change management, business intelligence and data warehouse. His research interests are focused on change management and IS implementation.

Uthai Tanlamai

Professor, Faculty of Commerce and Accountancy, Chulalongkorn University, Thailand

Uthai Tanlamai is a professor of Faculty of Commerce and Accountancy, Chulalongkorn University. Most of her research interests deal with the behavior aspects of information systems implementation.

Kamales Santivejkul

Professor, Faculty of Commerce and Accountancy, Chulalongkorn University

Kamales Santivejkul is a professor of Faculty of Commerce and Accountancy, Chulalongkorn University. He has experience in ERP implementation and IT planning.